
Information Technology Infrastructure Library
(ITIL)®
Interested in becoming a certified Information Technology Infrastructure Library ITIL® ? In this Course we provide you with everything you need to know till you pass the ITIL ® Exam and earn your certification.


100% AUSTRALIAN
COMPANY
If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Lifecycle Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.
The PMI Agile Certified Practitioner (PMI-ACP)® formally recognizes your knowledge of agile principles and your skill with agile techniques. It will make you shine even brighter to your employers, stakeholders and peers. The PMI-ACP® is our fastest growing certification, and it’s no wonder.
Agile is a topic of growing importance in project management. The PMI Agile Certified Practitioner (PMI-ACP)® is developed in response to this increasing demand of organizations in the marketplace for project practitioners who can apply a diversity of methods to their projects.
Join our PMI-ACP® course now and learn how best to implement Agile practices appropriate for single and enterprise scale projects, through an engaging blend of discussion, group interaction, case studies and real-world focused workshops.
This PMI-ACP® course provides a high quality training program that teaches you the skills and knowledge you need to successfully apply Agile practices in real life and to pass the PMI Agile Certified Practitioner (PMI-ACP)®examination to earn your certification.
3 Days of training that covers 21 PDUs and 21 SEUs
Comprehensive courseware, practice tests, and tips and tricks to ensure clearance of PMI-ACP® certification
Comfortable and well equipped Training Room in Prime Location
3 PMI-ACP®Practice Test
Group discussions facilitated through classroom training
150% Money back guarantee if not satisfied
1. Introduction to PMI and PMI- ACP 2. Introduction to Agile Framework a. Why and When Agile b. Agile Manifesto c. Agile Vs. Waterfall d. Agile Methods i. SCRUM ii. Extreme Programming (XP) iii. Feature Driven Development iv. LEAN v. DSDM vi. Crystal
3. Value Driven Delivery a. What is value Driven Delivery b. Assessing Value c. Planning Value i. Customer Value Prioritization 1.MoSCoW prioritization 2.Kano Analysis ii. Relative Prioritization iii. Product Roadmap – Story Map iv. Risk Adjusted Backlogs v. Agile Contracts
1. DSDM Contracts 2. “Money for Nothing and your change for Free” 3. Graduated Fixed Price Contract 4. Fixed Price Work Package d. Delivering Value i. Task and Kanban Board ii. WIP Limits iii. Incremental Delivery iv. Confirming Value e. Tracking and Reporting Value i. Agile EVM ii. Cumulative Flow Diagrams (CFDs) iii. Risk Burn Down Graphs iv. Tasks / Kanban Boards
4. Stakeholder Engagement a. Aligning Stakeholders’ understanding i. Wireframes ii. Personas iii. User Stories/Backlogs iv. Story Maps v. Incorporating Stakeholder Values vi. Stakeholder Management vii. Vendor Management b. Communicating with Stakeholders i. Information Radiators ii. Burn Down and Burn Up Charts iii. Velocity iv. Agile Modeling c. Critical Soft Skills i. Negotiation ii. Active Listening iii. Facilitation Methods iv. Globalization, Culture and Team Diversity v. Conflict Resolution vi. Distributed Teams vii. Participatory Decision Models d. Leading Effectively i. Servant Leadership ii. Leadership Tools and Techniques
5. Boosting Team Performance Practices a. Understanding Team Performance i. Adaptive Leadership ii. Emotional Intelligence iii. Building Empowered Team iv. Building High Performance Team b. Team Practices i. Daily Stand –Ups ii. Coaching and Mentoring iii. Brainstorming iv. Team Space v. Co-located and Distributed Teams 1. Osmotic Communication 2. Tacit Knowledge 3. Communication Tools vi. Agile Tooling 1. Low Tech, High Touch tools 2. Digital Tools
6. Adaptive Planning a. Planning Concepts i. Time boxing ii. Progressive Elaboration iii. Process Tailoring iv. Minimum Marketable Features v. Value Based Analysis vi. Value Based decomposition and Prioritization vii. Agile Games b. Estimation i. Planning Poker and Wideband Delphi ii. Ideal Time iii. Relative Sizing/Story Points iv. Affinity Estimating v. Agile Project Accounting Principal c. Agile Plans i. Agile Charters ii. Business Case Development iii. Product Vision iv. Release Planning v. Story Maps vi. Iteration Planning
7. Problem Detection and Resolution a. Identifying Problems i. Cycle Time ii. Escaped Defects iii. Project and Quality Standards iv. Failure Modes and Alternatives v. Variance and Trend Analysis vi. Control Limits b. Resolving Problems i. Continuous Integration ii. Risk Based Spikes iii. Frequent Verification and Validation iv. Test Driven Development (TDD) /Test-First Development (TFD) v. Acceptance Test Driven Development vi. Problem Solving
8. Continuous Improvement a. Retrospectives b. Knowledge Sharing c. Process Tailoring d. Principal of Systems Thinking e. Process Analysis f. Applying New agile Practices g. Continuous Improvement Process
To apply for the PMI-ACP®, candidates must meet the following requirements:
1. Educational Background
Secondary degree (high school diploma, associate's degree or global equivalent)
2. General Project Experience
2000 hours (12-months) working on project teams within the last 5 years or having an active PMP®/PgMP® credential
3. Agile Project Experience
1500 hours (8-months) working on Agile Project Teams or with Agile Methodologies within the last 3 years, in addition to “General Project Experience” above
4. Training in Agile Practices
21 contact hours earned in Agile Practices