Information Technology Infrastructure Library


Interested in becoming a certified Information Technology Infrastructure Library ITIL® ? In this Course we provide you with everything you need to know till you pass the ITIL ® Exam and earn your certification. 



If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Lifecycle Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

About the Course

The ITIL Foundation training course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL best practice framework.

The course is based on principles described in ITIL’s Service Support and Service Delivery Standards. The course prepares participants for the examination leading to the Foundation Certificate in IT Service Management.
ITIL Foundation is an instructor-led course which:

• Provides a practical understanding of ITIL Foundation key concepts, principles,

processes, and functions
• Prepares students to pass the ITIL Foundation exam

Course Outline

•Introduction to Service Management

•The importance of Service Management

•Definition of a Service and Service Management

•The Need for a Service Culture

•Service Management as a Practice

•The Service Lifecycle

•Objectives and Business Value for Each Phase of the Lifecycle

•Main Goals and Value to the Business Provided by Each Lifecycle Phase:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement

•Key Principles and Models of ITSM

•Types of Service Providers

•Five Major Aspects of Service Design

•Service V model

•Continual Service Improvement Model

•Processes and Functions

•Characteristics of a Process

•Objectives, Business Value, Basic Concepts, Roles and Interfaces of:
- Service Portfolio Management
- Service Level Management
- Incident Management
- Change Management

•Objectives and Basic Concepts of:
- Demand Management
- Financial Management
- Service Catalogue Management
- Availability Management
- Capacity Management
- Supplier Management
- Information Security Management
- IT Service Continuity Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Event Management
- Problem Management
- Request Fulfillment
- Access Management
- The 7 step improvement process

•Overview of the Functions:
- Service Desk
- Application Management,
- Operations Management
- Technical Management

Who Should Attend?

  • Anyone seeking ITIL Foundation certification
  • Those interested in controlling IT costs, improving IT service quality, and balancing IT resources
  • All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions

Course Preparation

  • Before your event, you will be sent the ITIL Foundation Handbook and a Pre-Course Study Guide, which will let you know which parts of the ITIL Foundation Handbook you should study before class
  • To prepare you for the exam, homework and study assignments will be provided each night of the course

Why choose us?

  • Best Training Quality in the market
  • Best Price Guarantee
  • Amazing feedback history from our clients
  • Continuous support and lovely customer services
  • We are the easiest and shortest way to pass the PMI-RMP exam